What is PetSmart’s fish return policy?

In this brief article, we will answer the question, “What is PetSmart’s fish return policy?” and provide information on the warranty on PetSmart fish, how to prevent fish from being sick, how to detect a dead fish as well as whether they can be returned without a receipt.

What is PetSmart’s fish return policy?

PetSmart’s fish return policy is that you can return the fish within 14 days. The fish can be either alive, sick, or dead. However, before bringing the fish to the store, individuals need to bring with them the receipt. The receipt is proof of buying the fish.

Apart from this, you have to return the fish from the same store wherein you purchased them. You can obtain a live fish in exchange for a dead one. 

You can obtain a live and healthy fish in exchange for a sick one. If you do not wish to exchange fish, you can ask for a refund from the seller.

Can you obtain a warranty on fish from PetSmart?

Yes, PetSmart has a warranty on fish. It means that if a fish is not well or dead, it can be returned back to PetSmart. 

In return, you can obtain live and healthy fish. Apart from this, the fish has a warranty period of 14 days. You can exchange a healthy fish for another healthy fish too.

Sometimes, a new fish might not react well to other fish in the tank. Fish can also not behave the way you expected them to. In such cases, it is better to exchange fish or replace them. You can also inform the reasons for returning the fish to PetSmart.

How can you prevent your fish from becoming sick?

When you buy a new fish from PetSmart, make sure to quarantine the fish before you add them to the tank. This way, the fish can get accustomed to the new environment with other fish. Quarantining your fish can protect other fish present in the tank too.

The other fish might get infected if your new fish is already sick. So, quarantining the new fish can make you check whether the new fish is alright.

How to know if your fish is dead?

Just because your fish is not moving does not mean it is dead. Some fishes stay still and do not move when they are resting.

If the fish is dead, it can float in your tank as its fins are not moving to balance themselves. Check the gills of the fish.

Fish uses gills to breathe. If your fish’s gills are not moving, it is likely because it is dead. Check the eyes of the fish.

If your fish’s eyes appear to be droopy or less transparent, it is likely to be dead. The last way to check whether your fish is alive would be to bring a net closer to the fish. If your fish reacts to the net by moving away or seems to be frightened, it is alive.

If you are able to scoop the fish on the net, check to see whether their gills or any other part of the body is moving.

Can you return the fish back after 14 days?

You might be able to return the fish back after 14 days if you show the receipt. However, they might not give you a refund or a healthy fish in exchange for the returned one.

What does PetSmart do when the fish is returned?

When the fish is returned, PetSmart keeps the fish in quarantine to make them used to their environment. This can also help them to check whether the returned fish is healthy and not sick. 

They might even move the fish to another tank wherein other fish are being quarantined. Once the quarantine period is over, PetSmart can put the fish back in the tank with other fish.

Can you return fish without a receipt?

It is important to have a receipt before you return the fish. This is because the receipt is proof of you buying the fish. However, this policy can vary from one store to another.

If the seller knows you well or remembers you buying the fish, they might allow you to return the fish.

If you are a part of the PetSmart rewards program, you can check your purchase history and show them to your seller. You can even take a print of copy history and return fish.

Conclusion

In this brief article, we have answered the question, “What is PetSmart’s fish return policy?” and provided information on the warranty on PetSmart fish, how to prevent fish from being sick, how to detect a dead fish as well as whether fish can be returned without a receipt.

Reference

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